Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Port Glasgow
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Port Glasgow collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Port Glasgow is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Port Glasgow and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Medical information: Health history, current medications, weight, BMI, and any other clinical data necessary for safe prescribing.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and issue prescriptions where appropriate.
To process and fulfil your orders. Orders are dispatched within 1 working day once approved by our pharmacist.
To communicate with you about your treatment, order status, and any clinical follow-up required.
To maintain accurate medical records as required by our professional and legal obligations.
To comply with GPhC standards, NHS requirements, and applicable UK laws.

Our lawful basis for processing your data includes the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand how visitors use our site so we can improve it.
Preference cookies: Remember your settings and choices on return visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing partners and clinicians involved in reviewing and approving your treatment.
Delivery providers to fulfil your order safely and discreetly.
Payment processors who handle transactions securely on our behalf.
Regulatory bodies such as the GPhC, where we are legally required to disclose information.
IT and platform providers who support the operation of our website and systems.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and GPhC guidance. Financial records are kept for 6 years as required by HMRC regulations. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We take data security seriously. Your information is protected using appropriate technical and organisational measures, including encrypted data transmission, secure servers, and restricted staff access. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a concern, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the appropriate supervisory authority if you believe your data has been handled unlawfully.